INDIGO BIOAUTOMATION PRODUCT PRIVACY POLICY

At Indigo BioAutomation (“Company”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Product Privacy Policy explains how we collect, use, and safeguard personal information when you use our software-as-a-service (SaaS) products.

By using our services, you agree to the terms outlined in this Product Privacy Policy. If you have any questions, please contact us at [email protected].

Data We Collect

We collect the following personal and operational data from users:

  • Identity & Contact Data: Name, email address
  • Authentication Data: Username and password
  • Technical Data: IP address, usage data (such as logins, actions taken in the system)

This data is provided directly by users during account setup and through interactions with our platform.

Purpose of Data Processing

We process collected data for the following purposes:

  • Account Management: To create and manage user accounts
  • Customer Support: To respond to inquiries and provide assistance
  • Analytics & Service Improvement: To analyze usage trends and improve our services

Disclosure of Personal Information

We may share your information with third-party software and service providers who assist us with the running and optimization of our business and operations and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We do not utilize users’ personal information for marketing nor share it with third parties except as stated above.  We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).  If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

Data Security

We take data security seriously and have implemented strong safeguards to protect user information, including:

  • Encryption: Data is encrypted in transit (TLS).
  • Password Protection: End user passwords are securely stored using cryptographic hashing and salting techniques; we never store them in plain text.
  • Access Controls: Restricted access based on role-based permissions.
  • Hardened Servers: Secure infrastructure with continuous monitoring.
  • Logical Isolation: Customer data is stored separately to prevent cross-access.

We take appropriate physical, technological, and organizational measures to protect your data. However, no method of transmitting information over the internet is entirely secure, and we cannot guarantee absolute protection. Additionally, if you or your organization bypass or otherwise circumvent our privacy settings or security measures, we are not responsible for any disruptions, losses, or consequences that may occur.

Data Retention & Deletion

We retain data as long as we have a legal basis to do so. If a customer requests data deletion, we will remove it upon request.

Policy Updates

We may update this Product Privacy Policy from time to time. Changes will be communicated via a banner within our product.

Contact Information

For any privacy-related inquiries or requests, please contact us at: [email protected].